Privacy Policy
What VXBER is
VXBER provides an AI chat personality that a streamer adds to their own Twitch channel, plus a dashboard that shows the streamer information about their community. Every VXBER personality identifies itself to viewers as an AI.
What we collect
From streamers (our customers): the display name you choose, a hashed copy of your access key (we cannot see the key itself), your bot's configuration, and the Twitch authorizations you explicitly grant. Twitch tokens are stored server-side and are never shown in the dashboard.
From chat in the streamer's channel: while a bot is running it reads public chat in that channel and stores usernames, message text, and engagement events (subs, gift subs, bits, raids, channel-point redemptions) along with statistics derived from them (for example, who chats regularly and who has been away). This is the memory that makes the personality work and the data behind the streamer's dashboard.
From the optional Listener: only when the streamer turns this Pro feature on, a program on their streaming PC sends stream audio directly to Deepgram for transcription. VXBER does not receive or store the audio; it receives and stores short transcript snippets and detected summon/clip events so the bot can react.
What we do with it
Two things only: generate the bot's chat replies, and show the streamer their own community dashboard. Community insights are only visible to the streamer who owns that bot — never to viewers, never to other streamers, and we do not sell or share this data with anyone.
Who processes it
- Anthropic — chat context is sent to the Claude API to generate the bot's replies.
- xAI — when the optional fallback model is configured, chat context may be sent to the Grok API to generate a reply after a primary failure.
- OpenAI — when semantic memory is enabled, substantive public chat lines and recall queries are sent to the embeddings API.
- Deepgram — when the streamer enables the optional Listener, stream audio is sent directly from their PC for transcription.
- Railway — hosts the service and its storage.
- Twitch — the platform the bot connects to, under the authorizations the streamer grants.
Retention & deletion
Each bot's data lives in its own isolated database. Deleting a bot deletes its database. During the beta, deletion and data requests are handled manually: streamers can delete their bot from the dashboard or ask us to remove their account entirely, and viewers can ask the streamer (or us, through the streamer) to remove their data from a bot's memory. A self-serve viewer command is planned but not available yet — we won't pretend otherwise.
Age
VXBER operates inside Twitch, which requires users to be 13 or older. VXBER is not directed at children and we don't knowingly collect data from anyone under 13.
Security
Access keys are stored only as hashes, each streamer's data is isolated from every other streamer's, and Twitch credentials never leave the server. No system is perfectly secure; this is a beta and we say so.
Changes & contact
We'll update this page as the product changes. For any privacy question or request during the closed beta, contact the VXBER operator who invited you — you have a direct line to them.